This website is owned and operated by Melanie Montgomory. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the opportunity to book professional skincare treatments and to purchase medical grade skincare products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
The following section outlines the sales and return policies for MW Skin Studio. By accessing our website, purchasing our products, or engaging in any skincare treatments, you acknowledge and agree to the terms and conditions outlined below:
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
At MW Skin Studio, we strive to provide high-quality skincare products and treatments. We understand that circumstances may arise where you may need to return a product. Please review our return and refund policy carefully, as it outlines the conditions under which returns and refunds are accepted.
-
Returns:
-
a. We accept returns only in the case of faulty products. If you believe you have received a faulty product, please contact our customer service department within 7 days of receiving the item to initiate the return process.
-
b. To be eligible for a return, the faulty product must be in its original packaging, and accompanied by a proof of purchase (such as a receipt or order confirmation).
-
c. The product must be returned to us at your expense within 7 days of receiving authorization for the return.
-
-
Refunds:
-
a. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
-
b. If the return is approved, we will initiate a refund to your original payment method.
-
c. Please note that shipping costs are non-refundable.
-
-
Replacement of Faulty Products:
-
a. If you have received a faulty product, we are committed to resolving the issue promptly.
-
b. Upon approval of your return, we will replace the faulty product and ship it to you at our expense.
-
-
Non-Returnable Items:
-
a. For hygiene and safety reasons, we do not accept returns or offer refunds for skincare products that have been opened or used, unless they are determined to be faulty.
-
b. Additionally, we do not accept returns or offer refunds for skincare treatments or services.
-
-
Return Process:
-
a. To initiate a return, please contact us via email with details of the faulty product and proof of purchase.
-
b. We will guide you through the return process, providing you with the necessary instructions and return authorization if eligible.
-
c. Please ensure that the product is securely packaged to prevent damage during transit.
-
Please note that this return and refund policy applies only to purchases made directly from MW Skin Studio. If you have purchased our products from a third-party retailer, please refer to their return and refund policies.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
The following section outlines the limitations of liability for MW Skin Studio, a skincare specialist offering skincare products and treatments ("the Company"), in the United Kingdom. By accessing our website, purchasing our products, or engaging in any skincare treatments, you acknowledge and agree to the terms and conditions outlined below:
-
Product Liability:
-
a. The Company strives to provide accurate and up-to-date information regarding our skincare products. However, we do not guarantee the accuracy, completeness, or effectiveness of any information provided. It is your responsibility to read and understand the product labels, ingredients, and instructions before using any skincare products.
-
b. The Company shall not be held liable for any adverse reactions, allergies, or damages resulting from the use of our skincare products. Each individual's skin is unique, and our products may have different effects on different individuals. It is recommended that you perform a patch test before using any new product to ensure compatibility with your skin.
-
c. The Company shall not be liable for any damages, direct or indirect, arising from the misuse, improper handling, or failure to follow instructions provided with our skincare products.
-
-
Skincare Treatments:
-
a. The Company employs skilled skincare specialists to provide skincare treatments. However, the Company does not guarantee specific results or outcomes from these treatments. The effectiveness of treatments may vary depending on various factors, including but not limited to individual skin conditions, lifestyle, and adherence to post-treatment care instructions.
-
b. The Company shall not be held liable for any adverse reactions, injuries, or damages resulting from skincare treatments. It is your responsibility to disclose any pre-existing medical conditions, allergies, or other relevant information to the skincare specialist before undergoing any treatment.
-
c. The Company shall not be liable for any damages, direct or indirect, arising from the misuse, improper handling, or failure to follow post-treatment care instructions provided by the skincare specialist.
-
-
Limitation of Liability:
-
a. To the maximum extent permitted by applicable law, the Company and its officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our skincare products or treatments.
-
b. The Company's liability, if any, for any claims arising out of the purchase of our skincare products or treatments shall be limited to the amount paid by you for the specific product or treatment that gave rise to the claim.
-
c. The Company shall not be liable for any loss or damage resulting from any delay or failure to perform its obligations under these terms and conditions due to events beyond its reasonable control, including but not limited to natural disasters, governmental actions, or third-party interruptions.
-
The following section outlines the preference of law and dispute resolution procedures for MW Skin Studio. By accessing our website, purchasing our products, or engaging in any skincare treatments, you acknowledge and agree to the terms and conditions outlined below:
-
Preference of Law:
-
a. These terms and conditions, along with any disputes arising from or in connection with them, shall be governed by and construed in accordance with the laws of the United Kingdom.
-
b. Any legal action, lawsuit, or proceeding arising out of or related to these terms and conditions shall be exclusively subject to the jurisdiction of the courts located in the United Kingdom.
-
-
Dispute Resolution:
-
a. In the event of any dispute or claim arising out of or relating to these terms and conditions, the parties shall first attempt to resolve the matter through good faith negotiations.
-
b. If the dispute cannot be resolved through negotiations, either party may initiate mediation by providing written notice to the other party. The mediation shall be conducted in accordance with the rules and procedures of a mutually agreed-upon mediation service.
-
c. If mediation is unsuccessful or not pursued, any unresolved dispute or claim shall be submitted to binding arbitration. The arbitration shall be conducted in accordance with the rules and procedures of a mutually agreed-upon arbitration service.
-
d. The decision of the arbitrator(s) shall be final and binding on both parties, and judgement upon the award may be entered in any court having jurisdiction thereof.
-
e. The parties shall bear their own costs and expenses incurred in connection with any mediation or arbitration proceedings, including attorney's fees, unless otherwise awarded by the arbitrator(s) or required by applicable law.
-
-
Equitable Relief: Notwithstanding the above dispute resolution procedures, the Company may seek injunctive or other equitable relief from a court of competent jurisdiction to enforce these terms and conditions, protect its intellectual property rights, or prevent unauthorised use or disclosure of its confidential information.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Please read these terms and conditions carefully before using our products or undergoing any skincare treatments. By continuing to use our products or engaging in treatments, you acknowledge and accept the limitations of liability outlined above.
If you have any questions or concerns regarding these limitations of liability, please contact us via email for clarification before using our products or treatments.